FeelClean Privacy Policy
Last updated: 20/02/2026
1. Introduction
At Feel Clean (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.
We collect and use personal data for specific, lawful purposes in connection with providing domestic and professional cleaning services. This may include data relating to customers, cleaners (our self-employed contractors), employees, suppliers, and website users.
We understand that your personal data is important to you. We are responsible for ensuring that it is collected, stored, and used proportionately, securely, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This Privacy Policy explains how we process your personal data and your rights.
2. Who We Are
Feel Clean
Registered Office: Unit A, 82 James Carter Road, Bury St. Edmunds, Mildenhall, Suffolk, United Kingdom, IP28 7DE
Email: info@feelclean.co.uk
We are registered as a data controller with the Information Commissioner’s Office (ICO).
If you have any questions about this policy or wish to exercise your rights, please contact us using the details above.
3. Purpose of Processing
We collect and use personal data in order to:
Match your booking request with an appropriate Feel Clean professional
Arrange and manage cleaning services
Process payments
Provide customer support
Improve our services
Comply with legal obligations
We only collect information that is necessary to provide our services.
Where a booking is confirmed, certain personal details (such as your name, address, and contact information) will be shared with your assigned cleaner solely for the purpose of delivering the service.
4. Definitions
Cleaner – A self-employed contractor providing services through Feel Clean.
UK GDPR – The UK General Data Protection Regulation.
Personal Data – Any information that identifies or could identify you (e.g., name, address, phone number, email, IP address).
Processing – Any use of personal data including collecting, storing, sharing, or deleting it.
5. Data Protection Principles
We process personal data in accordance with the following principles:
We will:
Process your data lawfully, fairly, and transparently
Use it only for specified and legitimate purposes
Collect only data that is adequate and relevant
Keep data accurate and up to date
Retain data only as long as necessary
Protect data with appropriate technical and organisational security measures
6. Lawful Basis for Processing
We process personal data under the following lawful bases:
6.1 Performance of a Contract
Most processing is necessary to fulfil our contract with you when you book cleaning services.
6.2 Legitimate Interests
We may process data where necessary for legitimate business interests, such as improving our services or preventing fraud, provided this does not override your rights.
6.3 Consent
Where required (for example, marketing communications), we will obtain your consent. You may withdraw consent at any time.
7. Information We Collect
7.1 Customers
If you are a customer, we may collect:
Name
Address
Telephone number
Email address
Booking details
Billing information
Communication history
We use this information to:
Arrange and manage cleaning services
Process payments
Provide customer support
Maintain records for accounting purposes
Reviews & Ratings
If you leave reviews on our website or on third-party platforms (e.g. Google), we may display them on our website to promote our services.
Marketing
If you opt in to receive promotional emails, we may send you offers or service updates. You can unsubscribe at any time using the link in our emails.
7.2 Cleaners (Self-Employed Contractors)
If you work with Feel Clean as a cleaner, we may collect:
Name and contact details
Address
National Insurance number
Proof of identity (passport or driving licence)
Right to work documentation
DBS information
Payment details
This information is required for legal compliance and service management.
7.3 Payment Processing
Payments are processed securely via Stripe.
We do not store your full card details. All payment information is handled directly by Stripe in accordance with their privacy policy.
8. Data Retention
We retain personal data only as long as necessary:
Customer data: Up to 3 years after the last booking (unless legally required otherwise)
Cleaner data: As required to comply with tax and legal obligations
Data may be retained longer where required by HMRC or other legal authorities.
9. Data Security
We implement appropriate technical and organisational measures to safeguard personal data.
However, while we take security seriously, transmission of data over the internet cannot be guaranteed to be completely secure. If you suspect misuse or unauthorised access, please contact us immediately.
10. International Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
We may use reputable providers such as:
Amazon Web Services
Google
Stripe
These providers operate under appropriate data protection safeguards.
11. Your Rights
Under UK GDPR, you have the following rights:
Right to be informed
Right of access (request a copy of your data)
Right to rectification (correct inaccurate data)
Right to erasure (in certain circumstances)
Right to restrict processing
Right to data portability
Right to object (including to direct marketing)
Rights relating to automated decision-making and profiling
12. Exercising Your Rights
To exercise any of your rights, please email us at: info@feelclean.co.uk
We aim to respond within 30 calendar days. In some cases, we may require additional information to verify your identity.
We may refuse a request where legally permitted but will explain our reasons.
13. Cookies
Our website uses cookies to improve user experience and analyse website traffic.
We use analytics tools such as Google Analytics to understand how visitors use our site. Data collected is aggregated and does not directly identify individuals.
You can manage or disable cookies through your browser settings.
For more details, please see our separate Cookie Policy.
14. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to Feel Clean. We encourage you to read the privacy policies of any external websites you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on our website with an updated revision date.
16. Complaints
If you have concerns about how we handle your personal data, please contact us first at:
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: ico.org.uk