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Got Questions? We’ve Got Answers
What is included in cleaning service?
Our standards include everything to make a house clean. You can find details of what is exactly included in each adequate service page or by contacting us.
What is Cancellation Policy?
Time is valuable for both clients and cleaners. If a customer cancels a job 12 hours before the start time or at the last minute, cleaners lose their income and it messes with their schedule. Clients cancellation fees cover cleaners time and the FeelClean platform costs. Please see our Cancellation Policy
How can I skip or reschedule a booking within subscription?
If you need to reschedule your booking for whatever reason, you can call us or email us. Please see our Cancellation Policy before rescheduling to avoid any penalty for late cancellation.
When will my booking be confirmed?
It can take a few minutes or up to a few days depending on the type of booking. As soon as a cleaner accepts your job, you will get a notification about that.
Can I make a last-minute booking, and how soon can the cleaner arrive?
You can make a last-minute booking, which is 4 hours before the cleaning starts. If you make your booking at 12:00, expect the cleaner to arrive at 16:00.
Who will come to clean my property?
After you place a booking, your job becomes available to all the cleaners on our platform. As soon as someone accepts your job, you will get information about your cleaner: name and rating.
Can I book a male or a female cleaner?
Our platform doesn’t allow you to choose the gender of the cleaner in order to avoid any discrimination. However, if there is any reason you prefer a female or a male cleaner to work in your home, please make a comment about your requirements in the booking. Cleaners can see your comments and pick up your job according to your preferences.
What is duration of subscription?
The subscription period is either 3 or 6 months. All subscriptions are automatically renewed upon completion unless cancelled prior.
I booked a studio clean but I'm told it's not
A studio flat is self-contained flat in which the normal functions of a number of rooms like the living room, bedroom, and kitchen are combined into a single room with a separate bathroom. If your flat is not described as above you will be charged additionally.