Cancellation Policy
Time is valuable for both clients and FeelClean team. That is why we have introduced a Cancellation Policy for both clients and FeelClean team, which also covers rescheduling. By accepting our terms and conditions you accept the conditions set out in this cancellation policy.
If a client cancels a job less than 12 hours before the start time or at the last minute, our cleaner lose their income and it messes with their schedule. Clients’ cancellation fees cover cleaner’ time and the FeelClean platform’s costs.
Action | Fee |
Cancellation/Rescheduling between 6-24 hours before the start time if cleaner is assigned | £30 |
Cancellation/Rescheduling 6 hours less than the start time if cleaner is assigned | £50 |
No Show Up. If cleaner arrives, but the client is not reachable within 30 minutes and the FeelClean cannot access the client’s property.* | £50 |
Subscription cancellation at any time, if the orders within your subscription are picked up by a cleaner | £50 |
* Fee applied only if a cleaner reported the case to FeelClean and provided a print screen with unanswered calls to the client and pictures of the door of the client’s property.
Updated 20/02/2026