Terms and Conditions
1. ABOUT US
1.1
Welcome to our website www.feelclean.co.uk. If you continue to browse and use this website, you agree to comply with and be bound by the following Website Terms and Conditions of use, which together with our Booking Terms and Conditions and Privacy Policy govern FeelClean’s relationship with you. If you disagree with any part of these terms and conditions, please do not use our website.
1.2
These are the terms and conditions on which we, FeelClean (“FeelClean”, “we”, “us”, or “our”), supply our services to you (“Customer”) via our website – www.feelclean.co.uk, our App (if applicable) and the FeelClean Platform (collectively referred to throughout these Terms and Conditions as the “Website”).
1.3
If you are a customer, these Website Terms and Conditions must be read in conjunction with our Booking Terms and Conditions.
1.4
Our registered office is: Unit A, 82 James Carter Road, Bury St. Edmunds, Mildenhall, Suffolk, United Kingdom, IP28 7DE
What We Do
1.5
FeelClean provides professional domestic cleaning services to customers through our online booking platform. We connect customers with vetted, self-employed cleaners (“Cleaners”) who provide domestic cleaning services.
2. PRIVACY
2.1
When you use our Website, you provide us with personal data. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
2.2
This Website uses cookies to monitor browsing preferences. If you do not wish for cookies to be used, you may disable them in your browser settings. Please see our Cookie Policy for further details.
3. YOUR ACCOUNT AND PASSWORD
3.1
When you register on our Website, you will be asked to create user credentials (“User”). You are responsible for all use of our Website associated with your User details.
3.2
You agree to keep your login details confidential. We may disable any User account at any time if, in our reasonable opinion, you have failed to comply with these terms.
3.3
If you believe your login details have been compromised, please notify us immediately at: info@feelclean.co.uk and update your credentials.
4. ACCESSING OUR WEBSITE
4.1
We do not guarantee that our Website will always be available, uninterrupted, or error-free.
4.2
We will not be responsible if our Website is unavailable for any reason.
5. CHANGES TO OUR WEBSITE
5.1
We may update, change, suspend, or withdraw our Website (in whole or part) at any time for business reasons. We will try to give reasonable notice where possible.
6. UPLOADING CONTENT TO OUR WEBSITE
6.1
We may disclose your identity to any third party claiming that content you have posted infringes their intellectual property rights or privacy rights.
6.2
We are not liable for content posted by users.
6.3
We reserve the right to remove any content that does not comply with our content standards.
6.4
Views expressed by other users do not represent our views.
7. INTELLECTUAL PROPERTY RIGHTS
7.1
We are the owner or licensee of all intellectual property rights on the Website, including copyright, trademarks, design rights, and database rights.
7.2
We expressly reserve all rights in the FeelClean name, logo, branding, domain name, and related materials. Other trademarks mentioned on the Website belong to their respective owners.
7.3
Any content you upload will be considered non-confidential. You grant us a worldwide, non-exclusive, irrevocable, royalty-free licence to use, reproduce, and distribute such content.
7.4
You may not extract or reuse parts of the Website without our express written permission.
7.5
We grant you a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes.
7.6
All rights not expressly granted are reserved.
8. NO WARRANTIES
8.1
Although we make reasonable efforts to keep information up to date, we make no guarantees that Website content is accurate, complete, or current.
8.2
Your use of the Website is at your own risk.
9. LIMITATION OF LIABILITY
9.1
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
9.2
To the extent permitted by law, we exclude all implied warranties and conditions.
9.3
Cleaning services booked via our Website are provided by self-employed Cleaners. To the fullest extent permitted by law, we are not liable for the actual services provided by Cleaners.
9.4
We are not liable for any loss or damage arising from use of, or inability to use, our Website.
9.5
We are not liable for loss of profits, business interruption, loss of goodwill, or indirect or consequential losses.
9.6
We are not liable for damage caused by viruses or harmful material resulting from your use of the Website.
9.7
We assume no responsibility for third-party websites linked from our Website.
10. INDEMNITY
10.1
You agree to indemnify and hold harmless FeelClean, its directors, employees, agents, and Cleaners from any third-party claims arising from:
Your use of the Website
Your uploaded content
Your breach of these terms
Your violation of any third-party rights
11. LINKING TO OUR WEBSITE
11.1
You may link to our Website for non-commercial purposes provided that:
The link is fair and legal
It does not damage our reputation
It does not imply endorsement
It does not frame or obscure Website content
11.2
We reserve the right to withdraw linking permission at any time. For commercial linking, contact: info@feelclean.co.uk
12. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for their content or services.
13. USER CONTENT & SUBMISSION AREAS
Users may leave reviews or communicate via certain areas of the Website.
You are responsible for any content you submit. We may remove content that breaches these terms or applicable laws.
14. ACCEPTABLE CONTENT
You agree that your content will:
Not contain explicit, discriminatory, threatening, abusive, or unlawful material
Not infringe intellectual property rights
Comply with applicable laws
Be accurate and genuine
Not misrepresent your identity
Not contain spam or unauthorised advertising
You are responsible for any loss arising from your breach of these requirements.
15. VIRUSES
You must not introduce malicious material or attempt unauthorised access to our Website. Breaches may result in legal action under the Computer Misuse Act 1990.
16. THE FEELCLEAN APP (IF APPLICABLE)
If FeelClean offers a mobile App:
Use is at your own risk
You must comply with your device provider’s terms
We are not liable for incompatibility
We may terminate access if terms are breached
17. TERMINATION
We may suspend or terminate your access if you breach these terms.
18. CHANGES TO THESE TERMS
We may revise these Website Terms at any time by updating this page.
19. GENERAL
19.1
If any provision is found invalid, the remainder remains enforceable.
19.2
Only FeelClean and you may enforce these terms.
19.3
These terms constitute the entire agreement between you and FeelClean regarding use of the Website.
20. PROMOTIONS OR GIVEAWAYS
If FeelClean runs promotions or giveaways, separate specific terms will apply and be published on the Website or promotional page at the time of the campaign.
Last Updated: 20/02/2026